General Terms and Conditions
These General Terms and Conditions (hereinafter: GTC) set out the rights and obligations of the Customer (hereinafter: Customer) using the electronic commerce services provided through the bioholisticcosmetic.neosite.hu website by bioholisticcosmetic.hu (registered office: Székesfehérvár, tax number: 66989486-2-27, hereinafter: Company or Service Provider). (The Service Provider and the Customer hereinafter jointly: Parties.) The GTC apply to every legal transaction and service made through the bioholisticcosmetic.neosite.hu website, regardless of whether it is performed from Hungary or abroad, by the Service Provider or its contributor.
1. General information, conclusion of the contract between the Parties
1.1. These GTC apply to every electronic commerce service provided in the territory of Hungary through the electronic store (hereinafter: Web Store) found on the bioholisticcosmetic.neosite.hu website (hereinafter: Website). Furthermore, these GTC apply to every commercial transaction in the territory of Hungary concluded between the Parties defined in this contract. Purchases in the Web Store are governed by Act CVIII of 2001 on certain issues of electronic commerce services and information society services (“Ekertv.”).
1.2. Purchases in the Web Store are possible by placing an order electronically, in the manner set out in these GTC.
1.3. A significant part of the Web Store's services is available to every user, even without registration. Certain services, however, are tied to registration (and subsequent login), to which anyone is entitled in accordance with the GTC. These services concern the wholesale interface and registered buyers. Registration is not required to place an order.
1.4. The Service Provider accepts the guest Customer's order (offer) by means of a separate acceptance e-mail (confirmation e-mail), in which it informs the Customer, among other things, of the conclusion of the contract and the expected delivery time. After the order has been placed, the contract may be freely modified or cancelled without consequences until its performance. This can be done by telephone or e-mail. The contract concluded between the Parties in Hungarian by purchasing the goods qualifies as a written contract; the Service Provider files it and keeps it for 5 years after its conclusion. Registered Customers do not need a separate acceptance e-mail; after clicking the “Order” button, the contract qualifying as a written contract is concluded immediately between the Customer and the Web Store.
1.5. Customer service and personal collection of orders
- Office address: %%iroda%%
- Telephone: +36 30 298 0111
- Opening hours: %%nyitvatartas%%
- Central e-mail address: info@bioholisticcosmetic.hu
2. Registration
2.1. Registration takes place under the Registration menu item on the Home page by filling in the form found there, which consists of two parts. A preliminary data request (a freely chosen username, a valid e-mail address and a chosen password are required) is followed, after clicking the link sent in the e-mail validating the registration, by a more detailed personal data sheet, which may also be filled in before placing orders. By registering on the Website, the Customer declares that they have read and accept the terms of these GTC and the Privacy Statement published on the Website, and consent to the data processing set out in the Privacy Statement.
2.2. The Service Provider bears no liability whatsoever for delivery delays or other problems or errors attributable to data provided incorrectly and/or inaccurately by the Customer. The Service Provider is not liable for damages arising from the Customer forgetting their password or it becoming accessible to unauthorised persons for any reason not attributable to the Service Provider. The Service Provider treats every registration as an independent legal entity. Previously recorded data can be changed after logging in, in the Modify personal data menu item available after clicking the Personal settings link, which may also affect the data of active orders. The Service Provider bears no liability whatsoever for damage or error resulting from the customer changing the registered data.
3. Ordering
3.1. The essential properties and characteristics of the goods to be purchased and the instructions for their use can be learned from the information page of the specific product, with the proviso that the detailed actual properties of the goods are contained in the instructions for use enclosed with the product. It qualifies as performance in accordance with the contract by the Service Provider if the product has more favourable, more advantageous properties than the information provided on the website or in the instructions for use. If you have a question about the goods before purchasing, our customer service is at your disposal. If you need more information than published on the website regarding the quality, basic properties, use or usability of any goods in the Web Store, please contact our customer service, whose details and contact information can be found in section 1.5.
3.2. The purchase price is always the amount indicated next to the selected product, which, unless otherwise indicated, already includes value added tax. The purchase price of the products does not include the cost of delivery.
3.3. The Service Provider reserves the right to change the prices of products that can be ordered from the Website, with the proviso that the change takes effect simultaneously with its appearance on the Website. The change does not adversely affect the purchase price of products already ordered.
3.4. If, despite all due care of the Service Provider, an incorrect price appears on the Web Store interface, in particular an obviously erroneous price, e.g. one that differs significantly from the well-known, generally accepted or estimated price of the product, or a price of “0” HUF or “1” HUF appearing due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer delivery at the correct price, in the knowledge of which the Customer may withdraw from their intention to purchase.
3.5. We accept orders through the Service Provider's website from registered or guest Customers. Our system accepts your order only if the Customer fills in all the fields required for the order completely, in good faith and with real data, and our guest Customers confirm the confirmation message. (If the Customer fills in a field incorrectly or incompletely, they receive an error message from the Service Provider.) The Service Provider bears no liability whatsoever for delivery delays or other problems or errors attributable to order data provided incorrectly and/or inaccurately by the Customer.
3.6. Orders can be placed in the Web Store both as a guest buyer without registration and after logging in following registration, using the Cart. The Customer can put the selected products into their Cart using the “Add to cart” link found on the page describing the detailed data of the product, which appears after clicking on the individual products. The contents of the Cart can be modified after clicking the “Cart” link, where the desired quantity of the individual products can be specified and the contents of the Cart can be modified or deleted. Once the Customer has finalised the contents of the Cart, they place their order by clicking the “Order” button. After clicking the “Back” link on the summary page, the Customer can again modify the contents of their Cart and other data as they wish. The order is placed and the offer is sent by clicking the “Order” button on the Cart summary page.
3.7. After receipt of the Customer's purchase offer (order), the Service Provider is obliged to confirm the purchase to the Customer electronically (by e-mail), which takes place in accordance with section 1.4. If this confirmation does not reach the Customer within 48 hours of sending the offer, the Service Provider's binding offer and any obligation of the Customer automatically cease without any further condition. If the order confirmation message does not arrive, please contact our customer service.
4. Delivery and payment terms
4.1. The Service Provider delivers the ordered goods requested for home delivery to the address by its own means of transport or by using a freight forwarding company. The freight charge is borne by the Customer in such a way that the freight charge is indicated on the invoice. You can find out about our current delivery charges at https://bioholisticcosmetic.neosite.hu/szallitasi-dijak. If several orders arrive from one Customer on the same day, these are taken into account separately for the purposes of the home delivery charge. If the Customer indicates this when placing the second order and, based on the Service Provider's feedback, this is still possible, the Service Provider may merge the orders; parcels already dispatched cannot be merged subsequently. The Service Provider reserves the right to change the delivery charge, with the proviso that the change takes effect simultaneously with its appearance on the Website. The change does not affect the purchase price of products already ordered.
4.2. Once the order can be fulfilled, the Service Provider gives the Customer the opportunity to choose the delivery time, which does not designate a specific time, but only serves to select an approximate delivery interval. The Service Provider is not in a position to undertake delivery at a specified hour. The delivery deadlines published on the Website are for information purposes only; the actual delivery deadline is always stated in the order confirmation.
4.3. Certain products may, upon the Customer's prior notice, also be collected in person at the Service Provider's warehouse indicated in section 1.5.
4.4. The Service Provider performs the services ordered on the Website at the location stated in the order confirmation sent to the Customer by e-mail.
5. Right of withdrawal, its manner and consequences
5.1. A person qualifying as a consumer may withdraw from the contract within 14 working days without giving reasons. The manner of this is regulated by Government Decree 17/1999 (II.5.) on contracts concluded between absent parties. The Customer may exercise the right of withdrawal from the day on which they received the goods. The right of withdrawal may also be exercised in the case of personal collection. The Customer may communicate their declaration of withdrawal to the Service Provider by telephone, post or e-mail at the contact details given among the Service Provider's data. When exercising the right of withdrawal, the Customer must arrange for the return of the product at their own expense. The Customer may not return the product concerned by the withdrawal to the Service Provider cash on delivery; the Service Provider does not accept cash-on-delivery parcels. In the event of withdrawal, the Service Provider may claim compensation from the consumer for damage resulting from improper use of the goods. Apart from these, no other costs are borne by the Customer in connection with the withdrawal. Please always return the product to our Érd address! The Service Provider refunds the amount paid by the Customer in full, in accordance with the applicable legislation, without delay but no later than 30 days after the withdrawal.
5.2. The Customer may not exercise the right of withdrawal:
- in the case of the sale of a product that is tied to the Customer's person, or that was produced according to the Customer's instructions or at their express request, or that by its nature cannot be returned;
- if the Customer has opened the packaging, and in further cases specified by law.
5.3. The provisions of this section apply exclusively to our Customers (consumers) concluding a contract for purposes outside their economic or professional activity.
6. Guarantee, warranty
6.1. Mandatory guarantee, warranty
The Service Provider is subject to a guarantee obligation for its products under the Civil Code and Government Decree 151/2003.
In the case of a consumer contract, under the Civil Code, the entitled party may enforce their warranty rights within a limitation period of six months from the date of performance; in the case of a consumer contract, however, the limitation period is two years. In the case of a consumer contract, the entitled party may lodge their complaint within two months of discovering the defect.
6.2. The Customer may enforce their rights arising from the guarantee during the guarantee period, from the date of performance by the Service Provider (the day of handover or commissioning).
6.3. The Customer is entitled to enforce their rights arising from the guarantee only upon presentation or handover of the invoice issued as proof of payment, handed over by the Service Provider upon receipt of the product. The Customer must prove the fact of the purchase beyond any doubt.
7. Liability
The information on the Website has been posted in good faith; however, it serves information purposes only, and the Service Provider assumes no liability for the accuracy or completeness of the information. The Customer may use the Website exclusively at their own risk and accepts that the Service Provider assumes no liability for pecuniary and non-pecuniary damage arising during use, beyond liability for breach of contract caused intentionally, by gross negligence or by a criminal act, or damaging life, physical integrity or health. The Service Provider excludes all liability for the conduct of the users of the Website.
The Customer is fully and exclusively responsible for their own conduct; in such a case the Service Provider fully cooperates with the acting authorities in order to detect infringements. The Service Provider is entitled, but not obliged, to check content that may be made available by Customers during the use of the Website, and with regard to published content the Service Provider is entitled, but not obliged, to look for signs indicating unlawful activity.
Due to the global nature of the Internet, the Customer accepts that when using the Website they act taking into account the provisions of the relevant national legislation as well. If any activity related to the use of the Website is not permitted under the law of the Customer's state, the Customer alone bears responsibility for the use.
If the Customer notices objectionable content on the Website, they are obliged to report it to the Service Provider without delay. If the Service Provider, acting in good faith, finds the report well-founded, it is entitled to delete or modify the information without delay.
8. Copyright
8.1. The Website is protected by copyright. The Service Provider is the copyright holder or authorised user of all content displayed on the Website and in the course of providing the services available through the Website: any copyrighted work or other intellectual creation (including, among others, all graphics and other materials, the layout and editing of the Website interface, the software and other solutions, ideas and implementations used).
9. Means of enforcing rights
9.1. Customer service: the customer service points indicated in section 1.5.
9.2. Other means of enforcing rights
Complaint to the consumer protection authorities.
If the Customer perceives a violation of their consumer rights, they are entitled to lodge a complaint with the consumer protection authority competent according to their place of residence. After assessing the complaint, the authority decides on conducting consumer protection proceedings. Conciliation body. For the purpose of the out-of-court, amicable settlement of consumer disputes concerning the quality and safety of products, the application of product liability rules, and the conclusion and performance of the contract, the Customer may initiate proceedings before the conciliation body operating alongside the professional chamber competent according to their place of residence.
Consumer Protection Inspectorate
(1052 Budapest, Városház u. 7., tel.: 318-2681)
Fejér County Conciliation Body
8000 Székesfehérvár, Hosszúsétatér 4-6.
Court proceedings.
The Customer is entitled to enforce their claim arising from a consumer dispute before a court in civil proceedings in accordance with the provisions of Act IV of 1959 on the Civil Code and Act III of 1952 on the Code of Civil Procedure.
10. Miscellaneous
10.1. The security level of the Web Store is adequate and its use poses no risk; however, we recommend that you take the following precautions: use virus and spyware protection software with an up-to-date database, and install the security updates of the operating system. Purchasing on the Website presupposes that the Customer is aware of the technical limitations of the Internet and accepts the possibility of errors inherent in the technology.
10.2. The Service Provider is entitled to unilaterally modify the terms of these GTC at any time. The Service Provider informs users of the modifications by e-mail before they take effect. When the modifications take effect, registered users must expressly accept them upon logging in to the site in order to use the site.